St Lawrence Road Surgery

01246 851029

Complaints, comments and suggestions

Complaints policy

We take complaints very seriously.  If you wish to make a complaint you have the choice to either have your complaint investigated by the Practice or by NHS England.

Complaints can be made directly to the Practice, FAO the Practice Manager, Michelle Farmer or via NHS England at: 

NHS England – Complaints

Customer Contact Centre

PO BOX 16738


B97 9PT

TEL: 0300 311 22 33



Complaints Procedure April 2013

Comments or Suggestions

We welcome your suggestions on ways to improve the services we offer.
There is a suggestion box in the waiting area.